Privacy Policy

Last updated: 2025

1. Overview

CozyNest Home, part of the Safe Ourka project, respects your privacy. This policy explains what personal data we collect, how we use it, and the choices you have.

2. Information we collect

We collect the following information when you use our website:

• Account details such as your name and email address when you create an account.
• Order details such as selected products, delivery preferences, and payment status.
• Basic technical data such as IP address and browser type for security and analytics.

3. How we use your information

We use your personal data to:

• Process and fulfil your orders.
• Send transactional emails, such as order confirmations, shipping updates, and important account notices.
• Respond to your support requests and questions.
• Improve our website and product offering.

We do not sell or rent your personal data to third parties. We may share limited information with trusted service providers (for example, payment processors or shipping companies) where it is necessary to complete your order.

4. Email communication

Email is an essential part of how we keep you informed about your orders. You may receive:

• Order confirmations and receipts.
• Shipping and delivery notifications.
• Password reset messages and important account security notices.

Promotional or newsletter-style emails are sent only if you explicitly opt in. You can unsubscribe at any time by following the link in those emails.

5. Data retention

We keep your personal data only for as long as it is reasonably necessary to provide our services, meet legal obligations, and resolve disputes. When data is no longer needed, it is securely deleted or anonymized.

6. Your rights

Depending on your location, you may have the right to access, correct, or delete your personal data, or to object to certain types of processing. To exercise these rights, please contact us at support@safe-ourka.cfd.

7. Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no system can be guaranteed as completely secure.

8. Changes to this policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a new "last updated" date.

9. Contact

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at support@safe-ourka.cfd.